Effective Date: 2024

Booking & Payment

Deposit Payment

• Deposit is 20% of the total booking amount.
• Deposit can be paid via online card payment or bank transfer.
• Once you make the advance payment, you will receive a booking confirmation.

Balance Payment

• Balance can be paid via online card payment, bank transfer, or cash.
• Card payment should be made at least 3 days before the tour (recommended 7 days prior).
• Cash payment can be made on arrival (USD notes printed in or after 2009).
• Bank transfer details will be provided upon request.

Cancellation Policy

• 15+ days before departure: No cancellation fees.
• 8–14 days before departure: 25% of the total tour price will be charged.
• 0–7 days before departure: 50% of the total tour price will be charged.

Note: No refunds are issued for unused services or last-minute cancellations once the tour has started.

Insurance

We highly recommend all travellers to purchase comprehensive travel insurance that includes:

• Medical coverage (including emergency evacuation)
• Trip cancellation/interruption
• Lost or delayed baggage

While you may use your own insurance, please ensure it meets these basic requirements. Having proper insurance is essential for a safe and worry-free trip to Tanzania.

Responsibility

Esikar Tour and Safaris works with trusted local partners and service providers. However, we are not liable for delays, injuries, or losses caused by third parties, weather conditions, or unforeseen events.
We will always do our best to assist and ensure your journey continues smoothly.

Changes & Guest Conduct

We reserve the right to adjust itineraries due to safety, weather, or operational reasons.
Guests are expected to:

• Follow guide instructions
• Respect local customs, wildlife, and fellow travellers

We may remove any guest whose behaviour poses a risk or disrupts the experience for others.

Legal jurisdiction

These terms are governed by the laws of Tanzania. Any legal matters will be handled by the appropriate courts in Arusha.